Consumer care

Complaints Book

You may submit a complaint or grievance without creating an account or signing in. Identification details are requested only as part of the legally required complaint form.

Provider identification

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Consumer identification

Full nameDocument typeDocument numberAddress (optional)Phone (optional)Email

The consumer is a minor

Related product or service

TypeBooking number or reference (optional)Product or service description (optional)Example: accommodation booking, river transfer, excursion, meals or another related service.Value of the related product or service (optional)Currency

Entry type

Complaint (Reclamo)Dissatisfaction related to a product or service.Grievance (Queja)Dissatisfaction with customer service that is not directly related to the product or service.

Details of the complaintClearly describe the events related to your complaint or grievance. Where applicable, you may include in the same description the request related to what occurred.

The data provided will be processed to register, manage and respond to this Complaints Book entry. See our Privacy Policy.

I confirm that the information entered corresponds to the complaint or grievance I want to submit.

Registering a complaint or grievance in the Complaints Book does not constitute a filing before Indecopi and does not by itself initiate an administrative sanctioning proceeding.

Entry type

Complaint (Reclamo)Dissatisfaction related to a product or service.Grievance (Queja)Dissatisfaction with customer service that is not directly related to the product or service.

Details of the complaintClearly describe the events related to your complaint or grievance. Where applicable, you may include in the same description the request related to what occurred.